VIP > About Us > Privacy Policy


Privacy Policy

This policy, together with our terms and conditions, are designed to give a clear explanation of how we aggregate, cache and process the personal data we collect from you when you visit our website, or at any other time you provide us with your personal data. By visiting our website you are accepting and consenting to the practices set out in this policy.

By definition, personal information includes any recorded information that identifies you personally which includes things such as your name, address or email address.

Unless clearly stated in this privacy policy, www.vip-ltd.co.uk and Valves Instruments Plus Ltd will not disclose, share, lease or sell your personal information to any third party unrelated to us without your prior permission, other than as required by law.

The data controller is Valves Instruments Plus Ltd, Chaddock Lane, Astley, Manchester, M29 7JT.


The personal information we collect.

We’ll ask for your personal information when you fill in any forms on our website or when you correspond with us via email, phone or otherwise. This includes information you provide when you:

  • Make a purchase via our website, when you fill in the personal details section of the checkout to make a purchase.
  • Purchase or make enquiries by contacting our sales office via fax or telephone.
  • Sign up for promotions, offers, competitions, or to receive news.

This information may include your name, address, email address, the company you work for, your job title, phone number(s) and financial and credit card information.

When using our website, the web server also automatically collects certain information which relates to every visitor, including:

  • Technical information such as the Internet Protocol (IP) address, any login information, browser type and version, operating system and platform.
  • Information about your visit including (but not limited to) products viewed and searched for, the average time on site, top visited pages and page response times.


What will we do with the information we gather?

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To improve our products and services and notify you about any changes to our service.
  • To process your order and carry out our obligations arising from the contract between you and us to provide you with the products and services you request from us.
  • For registration and internal record keeping purposes.
  • To administer our website and for internal operations, such as troubleshooting, data analysis, testing, research and statistical and survey purposes.
  • To send promotional emails from www.vip-ltd.co.uk about new products, special offers or other information which we think you may find interesting using the email address which you have provided. You may opt out / unsubscribe from these promotional emails at any time via a link at the bottom of the email, or by contacting us stating your wish to unsubscribe.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or post. We may use the information to customise our website according to your interests.


Disclosure of your information.

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.

We may also share your information with selected third parties including:

  • Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.
  • Analytics and search engine providers that assist us in the maintenance, improvement and optimisation of our website. We ensure that any third party service we utilise complies with strict data protection standards.
    • Google & Google Analytics.
    • Hotjar.
    • Communigator & GatorLeads.
    • The use of these services helps our team measure sales and conversion as well as helping us to understand customer behaviour better. This includes measurement of things such as the split between new visitors as opposed to returning visitors and the length of time visitors spend on particular pages.
  • Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We may disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Valves Instruments Plus Ltd, its website www.vip-ltd.co.uk, or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we’re under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.


Where we store your personal data

  • We’re committed to ensuring that your information is secure. The data we store about you and any transactions you enter into with us is held securely on a central database, which is stored on our secure servers. This data is password protected and can only be accessed by relevant personnel within our organisation.
  • Any payment transactions will be encrypted.
  • We do not hold any payment card details you provide beyond the timeframe required to complete your transaction, after which any papers on which this payment information is kept are thoroughly destroyed.
  • Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
  • Any emails you send us will be held on our secure server, for record keeping purposes. We may refer to this information to help us in performing any contractual duties to you, or to help us with any queries or complaints you may have regarding your transactions or interactions with us. These emails may be used to assist us in the event of any returns, credits or refunds required by you. We may also use any data within these emails to assist us in future sales or marketing activy with you.
  • We will also store paper copies of all your transactions, along with copies of any emailed or faxed conversations relating to those transactions. We may use this data for the same purposes as listed above.
  • All electronic copies of the data above is backed up for security and disaster recovery purposes every 24 hours. This is data is encrypted before being sent securely to a 3rd party IT company acting on our behalf. This 3rd party IT company will not use or look at this data at any time during its handling or storage. All data will be deleted / destroyed in the event of the relationship between us and the IT company being terminated.


How long will we store your data?

Your personal data should not be held for longer than is required under the terms of our contract or relationship with you - i.e. as long as you remain a customer, or prospective customer, or retain an account with us. You have the right to request deletion of your personal data. We will comply with this request, subject to any legal obligations we may have to retain it.


How can I access the data you store about me?

As a data subject you have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information please contact us. We have an obligation to ensure that your personal information is accurate and up to date. Please ask us to correct or remove any information that you think is incorrect.


How we use cookies

What are cookies?

Cookies are small text files that are stored on your PC, phone or other web enabled device when you visit our website. They’re not harmful and don’t contain any confidential information such as your home address, date of birth or credit card details.

Cookies are an essential part of how our website works. Some of these cookies are required by our site to enable you to transact whilst other cookies enable us to give you an enhanced, personalised web experience.

By using our website, you also consent to the use of these cookies. Cookies are used on our site for the following reasons:

  • To store the content of your online shopping basket whilst you browse the site and to complete an order.
  • To record the areas of the website that you’ve visited, products you’ve viewed and time spent browsing, as well as the products you purchased. We use this information to help make the website more user friendly, develop our site design and to continuously improve the quality of the service we provide. The information may be provided to other Valves Instruments Plus Ltd companies and/or the third parties referenced in the "Disclosure of your information" section above.
  • To personalise our website content for you.
  • To distribute visitors to our site evenly across platforms to ensure the content is served at the fastest possible speed.

We also offer you the facility to share your experience on our website through social media sites such as Facebook, LikedIn and Twitter. By using these features, you are also consenting to allow cookies from these providers. More information about how these providers use cookies can be found on their websites.


Are cookies safe?

Valves Instruments Plus Ltd and its website www.vip-ltd.co.uk use cookies to ensure that we provide the best possible standard of service to our online customers. However, as part of our privacy policy, we require your consent to use them.

To withdraw your consent, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on the hard drive of your computer. For information on how to disable cookies, please consult the "Help" tab of your browser via the menu bar.

If you choose not to consent to the use of cookies, your experience of our site will be severely impaired and many integral aspects of the site, including (but not limited to) adding items to your shopping basket and accessing your account, will not work at all.


Can I turn off cookies?

www.vip-ltd.co.uk uses cookies to ensure that we provide the best possible standard of service to our online customers. However, as part of our privacy policy, we require your consent to use them.

To withdraw your consent, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on the hard drive of your computer. For information on how to disable cookies, please consult the "Help" tab of your browser via the menu bar.

If you choose not to consent to the use of cookies, your experience of our site will be severely impaired and many integral aspects of the site, including (but not limited to) adding items to your shopping basket and accessing your account, will not work at all.


Our use of advertisement tracking

We also allow selected third parties who participate with us in marketing programmes to place cookies when you visit our site. These cookies enable us to monitor which adverts you see and click on to get to our site. This is done by two companies for this and you can see their privacy policies at the following addresses:

Adwords: http://www.google.com/policies/privacy/ads/

These cookies are as safe as the ones used whilst you browse our site and neither of these third parties collects any personal data from which they would be able to identify individual customers.

You can see the privacy policies of HotJar and Communigator / GatorLeads by vising their websites.

We’re not responsible for the content or privacy policies of third parties or other websites.


Your rights

You may choose to restrict the collection or use of your personal information in the following ways:

  • You may request the right to ask what personal data that we hold about you at any time. Please contact us to make such a request.
  • The right to ask us to update and correct any out-of-date or incorrect personal data that we hold about you free of charge.
  • The right to ask us not to process your personal data for marketing purposes and the right to change your mind at any time regarding your consent to processing of personal information for direct marketing purposes.

If you wish to exercise any of the above rights, or have any queries regarding this privacy policy generally, please contact us or write to us via the details below.

Valves Instruments Plus Ltd
Chaddock Lane
Astley
Manchester
M29 7JT

If you wish to unsubscribe from email marketing communications that we send you, it’s easier to do this by clicking on the unsubscribe link at the bottom of any email newsletter we’ve sent you.

From time to time our site may contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites please note that these websites have their own individual privacy policies and we don’t accept any responsibility or liability for these policies. Please check these privacy policies before you submit any personal data to these websites.

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any update or changes to our privacy policy.


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Valves Instruments Plus Ltd, Chaddock Lane, Astley, Manchester, M29 7JT.
T: 01942 885700 | F: 01942 887213 | E: sales@vip-ltd.co.uk

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