1. Introduction

At S80 Partnership Limited, we are committed to providing high-quality services and ensuring customer satisfaction. However, if you are dissatisfied with any aspect of our service, we encourage you to let us know so we can address your concerns and continually improve our processes.

2. How to Make a Complaint

If you wish to make a complaint, please get in touch with us using one of the following methods:

Email: info@s80partnership.co.uk

Phone: 01909 318693

Post: S80 Partnership Limited, Office 10, Middletons Yard, Potter Street, Worksop, S80 2FT

When submitting a complaint, please provide:

Your full name and contact details.

A clear description of the issue.

Any relevant reference numbers (e.g., invoice, case, or project number).

Any supporting documentation (e.g., emails, receipts, photographs).

3. What Happens Next?

Acknowledgment

We will acknowledge your complaint within three (5) working days of receipt.

Investigation

A designated complaints handler will review your complaint and may contact you for further information.

We aim to resolve complaints within ten (28) working days. We will keep you informed of our progress if further investigation is required.

Resolution

We will provide a written response detailing our findings and any actions we will take to resolve the issue.

4. If You Are Not Satisfied

If you are not satisfied with our response, you may:

Request an internal review of your complaint.

Escalate the matter to an independent ombudsman, regulatory body, or trade association (if applicable).

Depending on the nature of the complaint, you may contact:

The Financial Ombudsman Service (for financial services complaints) – www.financial-ombudsman.org.uk

The Property Ombudsman (for property-related complaints) – www.tpos.co.uk

Trading Standards (for consumer rights issues) – www.gov.uk/find-local-trading-standards-office

5. Confidentiality & Fairness

All complaints will be handled confidentially and fairly. We are committed to resolving issues professionally and without bias.

6. Continuous Improvement

We review complaints regularly to identify trends and enhance our services. Your feedback is invaluable in helping us improve our customer experience.

7. Contact Us

For any questions regarding this policy, don’t hesitate to get in touch with us at:

S80 Partnership Limited, Office 10, Middletons Yard, Potter Street, Worksop, S80 2FT Email: info@s80partnership.co.uk

Phone 01901318693

Last Updated: February 2025